MBA — Quiz

A how well the candidate's skills match the job requirements. B how a candidate will fit in with the organization. C pre-employment testing to determine whether a candidate has the necessary psychological characteristics. D All the above are considered by employers.

A deliver the message in private. B plan your message. C use the indirect approach to avoid an emotional response. D focus on the problem.

A cite company policy to cushion the bad news. B highlight how your negative decision benefits your reader. C convince readers that your reasons are logical. D avoid apologizing.

A Honour the claim, but explain that you are not at fault. B Refer the claimant to the third party. C Refer the claimant to the third party. D Honour the claim and emphasize the explanation that it was not your company's negligence that caused the problem.

A place your main idea (request) in the opening. B state the action you are requesting in the closing section. C explain the details of your request in the middle part of the message. D begin your request with a personal introduction.

A Do your readers prefer to receive the negative news up front, without delay? B Should it be sent in writing? C Would they accept the news more readily if you explained your reasons first? D All the above questions should be considered when planning bad-news messages.

A let other people finish what they have to say. B try to eliminate "noise." C look for feedback. D repeat your sentence in a louder voice than necessary.

A if possible, include a clipping or photo commemorating the special event. B be prompt when sending out the message. C make the reader the focus of all comments. D take the opportunity to mention how your products and services could benefit the reader.

A Helping readers follow your train of thought B Using short paragraphs C Avoiding idioms, jargon, slang, and buzz words D Relying on abstractions and generalities to explain your points

A request a specific action. B provide backup information. C state the problem clearly and provide relevant details. D open with a personal introduction because the company does not know you.

A All of the above B Written claim letter C Visit D Phone call

A Which is not a good reason for using the passive voice? B To emphasize the importance of a statement C To be diplomatic about pointing out a problem D To avoid personal pronouns in order to create an objective tone

A Write your speech or presentation. B Overcome anxiety. C Plan your speech or presentation. D Complete your speech or presentation.

A with competitors B with customers C with journalists D All of the above

A Information is shared with everyone. B Business and social relationships overlap. C Workers do not want or expect detailed information. D all of the above.

A Granting requests for claims and adjustments B Refusing a claim for adjustment C Sending goodwill messages D Granting requests for information and action

A The median is the midpoint of the series of items. B The mode is the number that occurs more often than any other in your sample. C The median is the sum of all the items in the group divided by the number of items in the group D The mean is the sum of all the items in the group divided by the number of items in the group.

A Chicago Manual of Style B A simple, consistent style adapted by the author of the report. C American Psychological Association (APA) D Modern Language Association (MLA)

A Information about how you can be reached B An expression of appreciation or goodwill C An explanation of the importance of the request D A specific request

A Deadlines B Incorrect choice of medium. C Inadequate communication structures D Differences in perception

A Morale has improved in the past year. B Profits have increased in the past year, and although you may question Gerald's conclusions, you must admit that his research is thorough. C Morale has improved in the past year, and employee turnover has been low. D Although the company lost money last year, prospects for next year look promising.

A The purpose of a resume is to list all your skills and abilities. B Your resume will be read carefully by an interested employer. C The more information you present about yourself the better. D Your resume probably has less than 45 seconds to make an impression.

A Network with people in your field. B Stay abreast of business and financial news. C Research specific companies. D All of the above are recommended activities in your search for employment.

A "Handled all customer complaints and resolved all product order discrepancies" B "Won a trip to Europe for opening the most new customer accounts in my department" C "Member of special campus task force to resolve student problems with cafeteria assignments." D "Responsible for developing a new filing system"

A Replace the phrase "prior to the start of" with the word "before". B Replace the word "repeat" with the phrase "repeat again" for greater emphasis C Replace the phrase "modern equipment" with "modern up-to-date equipment" for greater emphasis. D Replace the word "fundamentals" with the phrase "basic fundamentals" for greater emphasis.

A 50 precent B Acording to C Sincerely D definately

A Balance B Consistency C Restraint D Tone

A Occupation B Personality C Lifestyle D Attitudes

A Getting ideas mixed up B Including irrelevant material C Using brainstorming techniques D Taking too long to get to the point

A Some team members may be free riders. B Some team members may be uninterested in the outcome. C A team may develop groupthink. D Some team members may have a hidden agenda.

A Audience-centred B Purposeful C Dramatic D Concise

A Ability to facilitate feedback B Ability to use written text C Ability to convey a message by means of more than one visual cue D Ability to establish personal focus

A Academic credentials. B Employment history. C Name and address. D Names of previous supervisors

A helping employees to create a plan of action. B giving employees feedback on their efforts in meeting job requirements. C emphasizing and clarifying job requirements. D determine whether or not an employee is entitled to a Christmas bonus.

A An understanding of the laws in other countries. B A need to communicate with people who speak different languages. C Enhanced professional image D An awareness of different business practices around the world.

A A change in company policy that will have a negative effect on the reader B Controversial or unpopular company operations C Problems with company performance D All these situations require a bad-news message.

A Storyteller's tour B Question-and-answer chain C Random list D outline

A Impose parallelism. B All are techniques for revising for clarity. C Divide overly long sentences. D Rewrite hedging sentences.

A Correct dangling modifiers. B Reword long noun sequences. C Moderate your enthusiasm. D Use the "you" attitude.

A Use the "you" attitude. B Delete unnecessary words and phrases. C Shorten long words and phrases. D Eliminate redundancies.

A Extranets B Streamlined forms C E-mail D Cell phones

A Green B Productivity C Tradition D Progress

A Increased acceptance of a solution B Increased savings for the organization C Increased information and knowledge D Increased diversity of views

A Conflict B Repetition C Orientation D Brainstorming

A Conclusions B Recommendations C Facts D Findings

A Brainstorming B Completing C Writing D Planning

A The greater the difference between the sender's culture and the receiver's culture, the greater the chance for misunderstanding. B Effective intercultural communication depends on recognizing the ways in which people differ. C Use the "golden rule" when communicating across cultures; that is, treat others the way you would like to be treated. D Ignorance of cultural differences can cause Canadians to act improperly when abroad.

A Good organization helps your audience accept your message. B Good organization helps your audience respond to your message. C Good organization saves your audience time. D Good organization helps your audience understand your message.

A John should not have rented the office without my approval. B Without my approval in advance, John should not have rented the office. C John has already rented the office to a client. D The office has already been rented.

A Avoiding manipulative language B Hiding negative information C helping in good faith D Displaying graphic data fairly

A Quebecois B Metis C hockey fans D All of the above

A Elderly/"old people" B High-calorie food/"high-energy food" C Used cars/"resale cars" D Cheap merchandise/"bargain prices"

A "We hope you will continue to do business with us." B "If you have further questions, please write." C Avoid all these phrases. D "I trust our decision is satisfactory."

A How would you define your organization's managerial philosophy? B What are the major responsibilities of the job? C Why has the company been under so much media scrutiny lately? D Does the organization have any plans for new products or new acquisitions?

A Your letter reached me yesterday. B Please recheck the enclosed statement. C We're sorry for your inconvenience. D The merchandise was broken during shipping.

A When you write in a formal style, you use no jokes, no similes or metaphors, and very few colourful adjectives or adverbs. B When you write in a formal style, you impose a certain distance between you and your readers. C When you write in a formal style, you use "I" and "you." D When you write in a formal style, you remain businesslike, unemotional, and objective.

A A request for a time extension may be sent if you receive a job offer while other interviews are still pending. B A letter of acceptance should be sent within one day of receiving an offer. C A letter of inquiry can be sent within two weeks of the interview if you are not advised of the interviewer's decision. D A thank-you message should be sent within two days after the interview.

A You can maintain control by suggesting a time limit for questions before the question-and-answer period begins. B One way to defuse hostility in a questioner is to paraphrase the question and ask to ensure that you've understood it correctly. C Focus your attention on the individual asking the question. D All the above statements are true.

A Competing requests are plentiful. B Written media are always best for persuasive messages. C An external persuasive message is one of the most difficult tasks you can undertake. D All the above are true.

A Formal proposals contain many of the same components as formal reports. B A copy of the RFP may be omitted and referred to in the letter of transmittal. C A formal proposal may have a copy of the RFP instead of a letter of authorization. D All the above statements are true.

A One of the advantages to a functional resume is that employers can see what you can do for them. B The chronological approach is the most common way to organize a resume. C The chronological approach emphasizes a list of skills and accomplishments. D In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot.

A It offers speed, lower cost, and increased access to other employees. B It overcomes time zone barriers and provides a hard copy of the message. C It is best for informational meetings, but is ineffective for negotiation. D It replaces short memos or phone calls that need no response.

A The body contains the proof; the detailed information needed to support your conclusions and recommendations. B In general, provide only enough detail in the body to support your conclusions and recommendations. C The body section follows the introduction. D Conclusions must never be placed in the body, but always in a separate section.

A The direct approach saves time and makes the rest of the report easy to follow. B The direct approach produces a more forceful report. C The direct approach leads with a summary of your key findings, conclusions, and recommendations. D The direct approach is best for a skeptical audience.

A Try to maintain some control of the question-and-answer period by establishing some ground rules up front. B The question-and-answer period gives you a chance to emphasize points you made earlier. C When someone poses a question, keep your attention on the general audience, not on that individual. D Defuse a hostile question by paraphrasing the question and asking the questioner to confirm that you've understood it correctly.

A In a high-context country like China, businesspeople avoid public conflict. B In a high-context country like Japan, executives avoid confrontation and debate. C In a high-context country like China, businesspeople do not want to back down from their position. D In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.

A A follow-up letter can demonstrate that you're sincerely interested in working for the organization. B If your application letter and resume fail to bring a response within a month, follow up with a second letter to keep your file alive. C Even if you receive a letter acknowledging your application, send a follow-up letter three months later to show you are still interested. D All the above statements are true.

A In the "Conclusions" section, place an analysis of what the findings mean. B In the "Recommendations" section, place your opinions about the course of action that should be taken. C In the "Summary" section, place the key findings of your report. D All the above statements are true.

A In Bulgaria people indicate "no" by nodding their heads up and down. B In Italy people indicate "no" by clasping both hands. C In Japan people indicate "no" by moving their right hand. D In Canada people indicate "no" by shaking their heads back and forth.

A To collaborate with audience members, you need maximum participation. B If your purpose is to inform your audience, you need little interaction with them. C To persuade your audience, you require a moderate amount of participation. D All three purposes require the same audience interaction.